Add Member Button Missing from Tenant Dashboard
Last Updated:
Overview
This article explains why the Add Member button is not visible on the Settings > Tenant Members page of the Tenant Dashboard.
Applies To
- Tenant Dashboard
- Team Dashboard
- Tenant Member Management
Cause
This issue occurs because the Tenant Member Management feature is enabled in the Team Dashboard Settings. When this feature is active, the process for inviting tenant members changes, which removes the Add Member button from the Tenant Dashboard.
Solution
When the Tenant Member Management feature is enabled, add new members using the Team Dashboard by following these steps:
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Navigate to the Members tab in the Team Dashboard.
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If the intended user is not listed, select the Invite a Member button to add them to the team.
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Select the name of the member to assign to a tenant.
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Select the Add Tenant Access button to assign the member to a tenant linked to the team.
NOTE: Removing tenant members and editing their roles are still performed from the Tenant Dashboard > Settings > Tenant Members page.
Alternatively, if the Tenant Member Management toggle is visible in the Team Dashboard Settings, this feature can be disabled. Disabling it restores the Add Member button on the Tenant Dashboard > Settings > Tenant Members page.
NOTE: Removing tenant members and editing their roles is still done from the Tenant Dashboard > Settings > Tenant Members.
