The 10 DLC Registration through AWS Keeps Getting Rejected
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Overview
When trying to register a 10DLC phone number through AWS, the 10 DLC registration keeps getting denied due to not satisfying the Opt-In requirements. The requirements for the Opt-In workflow can be found here: 10DLC campaign registration form
Applies To
- Multifactor Authentication (MFA)
- Phone Message MFA
Cause
Solution
Using page templates, the requirements for how the MFA page should appear can be customized. See Customize Universal Login Page Templates for detailed instructions.
- For example, the Terms & Conditions can be added to the footer of the page.
The description of the flow is:
- Users navigate to the website.
- They click on login.
- The login form asks the user to enroll in MFA using SMS.
- The users provide their phone number when they log in for the first time, and that is considered consent.
- The MFA enrollment is the opt-in flow.