The new, enhanced Auth0 Support Center is live! This new Support Center is designed to deliver a faster, smarter, and more personalized support experience. It includes a redesigned search with AI-generated answers, leveraging more authoritative sources of content, a dedicated Knowledge Base, and centralized hubs for product updates and learning.  Additionally, customers can now enter and update their Primary Security Contact and CIO/CISO contacts. 

• Auth0 Support Center

With the enhanced Auth0 Support Center, customers can find what they need quickly and shape the experience with feedback opportunities throughout.

New features include:

• Redesigned search with AI-generated answers
• Knowledge Base
• Product Hubs
• Auth0 Learning
• Security Contacts Page 
• Auth0 Success Hub (for Enterprise customers)

Review this video for a tour of the new Auth0 Support Center. 

Summarized Solutions, Fast

A single, AI-powered search scans thousands of support resources, including Auth0 documentation, support knowledge articles, the Auth0 community, Auth0 Blogs, and learning content. Generative AI delivers a single, summarized answer tailored to your query, along with the relevant search results. 

Developer Focused Content

Access developer-focused content and stay ahead of updates with these resources:

• The new Knowledge Base provides over 2500 real-world how-to articles, frequently asked questions (FAQs), and troubleshooting fixes written specifically for developers. 
• The Product Hub is a central location for the latest product and feature content across articles, documentation, videos, and more.
• A dynamic Auth0 Community Feed is embedded in the experience, showing discussions, answers, and peer solutions.

Personalized Strategy and Skills Growth 

Level up identity strategy and technical skills with tailored recommendations and learning resources:

• The Auth0 Learning page provides quick access to Okta's official training and certification platform. The Learning Hub offers self-paced, tailored learning paths and plans to help you build skills and feature mastery.

• For Enterprise Customers Only, the personalized Auth0 Success Hub offers curated best practices and implementation guides based on an organization's identity posture.

Security Contacts Page

Tenant Admins can now enter and update their Primary Security Contact and CIO/CISO contacts. This feature allows for designating a Primary Security Contact for operational alerts and a CIO/CISO for critical escalations, ensuring vital security information from Okta always reaches the correct people promptly. Establishing these direct lines of communication strengthens your organization's incident response and overall security posture. For more details, refer to Tenant Admins: Leverage the Auth0 Support Center to Review and Update your Company's Primary Security Contact and CIO/CISO Contact. 

Integrated Feedback

Built-in feedback buttons allow users to share what is helpful and what is missing. This input helps shape the future of your Auth0 support experience.

Familiar Features and Functionality

Along with all of these new features, the existing features that have been provided on the Support Center are still available:

• Enter and manage support tickets
• View your Tenants and Dashboard
• Review Quota Utilization and Usage Reports
• Access compliance documentation

Explore the new features and resources at the enhanced Auth0 Support Center!