Administrators will be notified via email and in-app once they have exceeded the limits of their plan or used a feature not included in their plan and will be asked to upgrade. Notifications are triggered based on the previous month’s usage.

To check usage, review the Quota Utilization report in the Auth0 Support Center.

If a customer is on a paid plan and has exceeded their quota for three consecutive months, the subscription will automatically be upgraded to ensure no service disruptions.

Email Example:

• Auth0 Quota

Frequently Asked Questions (FAQ):

Which tenant is this notification for? 

• The tenant's name is listed in the gray section at the bottom of the email.

I haven’t exceeded my quota yet this month, why did I receive this?

• Notifications are based on the previous month’s usage.

How do I upgrade my plan?

• Subscription Settings > Select Plan & Quota > Upgrade

What if my usage is seasonal?

• Upgrade to the plan you need during the months when usage is high and downgrade to a lower tier during the months when usage is low.

Related References

• What happens when you exceed your quota usage? (Auth0 by Okta)
• How to Monitor Subscription Usage
• Comparing Different Auth0 Plans