A user invited to a tenant as part of an Auth0 Team enters a dashboard login loop after selecting the link in the invitation email. The system repeatedly requests credentials.

• Auth0 Team
• Tenant invitation process

This issue occurs because the invitation process is executed in the incorrect order. The Team Member is invited to the tenant before being added to the team as a Contributor.

To resolve this issue, the invitations must be sent and accepted in the correct order:

1. The Team Owner logs in to the Auth0 Dashboard, navigates to Settings > Tenant Members, and removes the Tenant Member from the tenant.
2. The Team Owner logs into Auth0 Teams, navigates to Members, clicks Invite A Member, enters the Tenant Member's email, selects Team Access Level (Contributor), selects the tenant and the role in the tenant, and clicks Send Invite.
3. The Team Member clicks the URL in the team invitation email and accepts the invitation to log into the tenant.

Related References

• Invite a new team member
• Team membership roles
• Dashboard Access by Role