A user invited to a tenant as part of an Auth0 Team enters a dashboard login loop after selecting the link in the invitation email. The system repeatedly requests credentials.

• Auth0 Team
• Tenant invitation process

This issue occurs because the invitation process is executed in the incorrect order. The Team Member is invited to the tenant before being added to the team as a Contributor.

To resolve this issue, the invitations must be sent and accepted in the correct order:

1. The Team Owner navigates to Settings > Team Members and removes the Team Member from the tenant.
2. The Team Owner logs into the Team > Member and invites the Team Member as a Contributor.
3. The Team Member selects the URL in the team invitation email to accept the invitation. 
4. The Team Owner switches to the tenant and adds the Team Member. Follow the steps in Add Dashboard Users
5. The Team Member selects the URL in the tenant invitation email to log into the tenant.

Related References

• View and add Team Members
• Assigning Team Members to Tenants