Create User Button on the Dashboard's User Management Screen Missing for Some Tenant Members
Feb 20, 2026
Overview
This article will explain why the Create User button on the Dashboard's User Management screen is missing for some tenant members.
Applies To
- User Creation
- Dashboard
Cause
Only tenant members who meet the following conditions can add users. If they do not, the Create User button is not displayed:
- The tenant member must have the Admin role assigned to their profile.
- The tenant member must have a verified email address.
Solution
Ensure both conditions are met to provide access to the Create User button on the User Management page:
- Grant the tenant member the Admin role. See Dashboard Access by Role for more details on the Admin role.
- Verify the tenant member has a verified email address. See Use Verified Email in User Profiles for more information about using verified emails in user profiles.
