Custom Database: Password Reset Email Sent to User Before Auth0 Profile Creation
Sep 10, 2025
Overview
When Custom Database with Import Mode: ON is used, why does a Password Reset email get sent to a user when they click on a Forgot Password link even though their profile has not been created yet in Auth0? Is Auth0 caching user data?
This article explains why a Password Reset email gets sent to a user when they click on a Forgot Password link even though their profile has not been created when using a Custom Database with Import Mode: ON.
Applies To
- Custom Database
- Password Reset Email
Cause
Solution
In this scenario, the user profile data exists in the external database. If that is the case, this behavior is expected. The Get User script is called whenever the password reset flow is triggered. Auth0 is not caching user data.
