Transfer Subscription to Different Tenant
Last Updated:
Overview
This article clarifies whether a payment made for a tenant can be moved to another one, in case of a payment made for the incorrect tenant.
Applies To
- Subscription Plan
- Sales
- Self-Service
Solution
Unfortunately, the subscription cannot be transferred to another tenant, but depending on the use case, a refund can be provided if it is canceled.
To cancel the subscription, navigate to:
- Auth0 Dashboard > Settings > Subscription tab.
- Scroll down to the box with the appropriate plan.
- Click Downgrade.
Once the downgrade is completed, please contact the Support team for the refund.
