Administrators can customize the From Address, Subject, and Message body for each email template in Auth0. Configuring a third-party email provider enables this customization, but administrators must consider specific limitations and requirements, such as the inability to recover default templates and the necessity of setting a From address when using a custom provider.

• Auth0
• Email Template
• Liquid syntax
• Email Provider

What are the requirements and limitations for customizing email templates?

Review the following requirements and limitations when customizing email templates in Auth0.

• Administrators must configure an email provider using a third-party service to customize emails.
• Once a template is customized or a provider is set, the default template changes and cannot be recovered. Administrators can find the default HTML templates in the Auth0 Community.
• Only one template can be used for each template type.
• Auth0 does not support plaintext or text-based emails.
• Administrators can customize the From Address, the Subject, and the Message body for each email template.

When using a custom provider, if a custom template is in use but not used when the email is delivered to the user, check that the From address in the template is set. When using a custom provider, no From address is set for the email provider, meaning administrators must set up a custom From address at the template configuration to render custom templates.

Related References

• Use Liquid Syntax in Email Templates