Email Branding is Not Working

This article provides steps to troubleshoot why the TRY button on email templates may not function as expected. This issue can occur even when the email provider is configured correctly within the system and the Test Connection button confirms a successful connection.

• Email Branding

Please ensure the following conditions are met.

* The email template is enabled. 

* Some email providers may not allow sending with any email. Try setting the same email address used in the Email provider section. 
 

* Test with an existing user in the tenant on the selected connection.