Error While Enrolling New Device with Auth0 Guardian App

Last Updated: Sep 10, 2025

Overview

A Dashboard user/tenant member has a new device and wants to enroll for MFA with the Auth0 Guardian App. When following the steps to enroll the new device, they receive the following error:

"Error! Error while enrolling device. Please try again."

Cause

A new window needs to open to continue the MFA enrollment.

The browser may be blocking the required pop-up for setting a new MFA account on the Auth0 Guardian app.

Solution

Enable pop-ups in the browser configuration, or use a different browser.