FCPR Logs With Description "Ticket Required for Verification" Within Auth0
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Overview
There are many logs in the tenant with the type fcpr and with the description:
Ticket required for verification.
The log has no connection_id or user_id associated with it. This article explains what this log means.
Applies To
- Change Password Ticket
- Auth0
Cause
This error is caused by malformed password change ticket URLs.
Solution
A password change ticket is a generated URL that the user can use to start a reset password flow. For more information, refer to the Create a password change ticket documentation.
Check the ticket URL to ensure that the ticket number and parameters are properly configured.
- For example, the generated URL will have a
ticketparameter:https://auth0domain/u/reset-verify?ticket=EXNxp0ltv3Sz4TyUlu9ewyW2fdOfUH
Removing the ticket number from the URL above will cause the Ticket required for verification error.
