Get User Details in Callback When User Blocked

A user who has been blocked by a tenant administrator cannot sign in, but the callback to the application does not provide any user details. This article clarifies how to find user details when the response description is "blocked user".

• User blocked by tenant administrator
• Login failure
• No user details in callback

To find the blocked user's details, inspect the tenant logs for the failed sign-in event.

1. Go to the tenant logs to inspect logs of type type:f.

2. Filter for logs with the description user is blocked.

3. Inspect the details section of the failed sign-in event.

4. Locate the username in details > body > username.

NOTE: The details section may also contain a wresult field containing an ID token for the blocked user that can be pasted into the application to inspect the user's details.