When a sanitized .HAR file exceeds the file limit, the following error is given:

Error adding <filename.har>: Error: The file is too large, the maximum accepted size is 10 MB. 


 

This article details how to manage a HAR file that is too large to upload to the Support Case.

•  HAR files

Use the following steps as a workaround to upload the file:

1. Click on the Download sanitized file link to download the sanitized version of the file.
   • The sanitized file will be named <original-file-name>_redacted.har
2. Compress the <original-file-name>_redacted.har file as a .zip file. Make sure to only include the redacted HAR file, not the original HAR file.
   • .HAR files have a high compression rate, so the resulting .zip file is unlikely to exceed the limit.
3. Attach the zipped file (<original-file-name>_redacted.zip) to the case.

Related References

• Sanitizing HTTP Traces
• How to Sanitize a HTTP Trace File Automatically
• How to Manually Redact Sensitive Information