Home Realm Discovery (HRD) is configured to redirect users to the appropriate Identity Provider (IdP) based on the email domain. However, for a specific domain, the redirection fails, and the user is routed to a generic username and password page or an incorrect IdP login page.

• Home Realm Discovery

• Identity Provider

The same IdP domain is associated with two different connections enabled for the same application.

To resolve this issue:

• Identify the connection that is not intended for use with the specific application.

• Disable the connection.