Error While Enrolling Device When Adding Multifactor Authentication Factor
Dec 12, 2025
Overview
When a user attempts to add a Multifactor Authentication (MFA) factor to a profile in the Auth0 dashboard, the process fails. A continuously spinning wheel appears, followed by the error message:
Error! Error while enrolling device. Please try again.
Applies To
-
Auth0 Dashboard
-
Multifactor Authentication
Cause
The web browser blocks the pop-up window required to add the new MFA factor.
Solution
To resolve this issue:
- Configure the web browser settings to allow pop-ups.
- Attempt to add the MFA factor again.
- If the issue persists, attempt the process using a different web browser.
