Import Export Extension Fails to Load
Last Updated:
Overview
Unable to use the Import Export Extension after an install. The following error is generated.
invalid_request: Failed to fetch configuration from: https://<tenant_name>.wt.<environment>.auth0.com/auth0-user-import-export/.well-known/oauth2-client-configuration
Applies To
- Import Export Extension
Cause
The issue is due to Node versions. Node 16 can be used, but the extension needs to be installed while 12 is enabled.
Solution
To workaround this issue follow the steps below.
-
Uninstall the extension from the tenant.
-
Change the Node runtime from Node 16 to Node 12 temporarily. Found on the Advanced tab of the Tenant Settings.
-
Re-install the extension, and confirm it is working
-
Revert back to Node 16 if needed. The Node version for the extension only matters at the time of install, so the field in question causing the error is set correctly.
