Is it possible to run a rule when a user requests a password reset?

Last Updated: Sep 10, 2025

Overview

I want to run a rule if the user requests a password reset.

Cause

We do have Post Change Password triggers in both Actions and Hooks. But we do not have a trigger initiated by the Password Reset Request.

Solution

Unfortunately, we don't have a trigger initiated at the password reset request event. There are 2 options to accomplish this by designing a custom flow:

Set up the Log Streaming as per the instructions below. Once you receive the `type:scpr` event from Auth0, you can trigger a function in your backend application, e.g. use the Management API to update a user.
- https://auth0.com/docs/customize/log-streams/custom-log-streams
Build a custom login page, and assign two functions that should be called at a click of the Reset password button:
1. Make a call to the Management API to update a user
2. Make a call to the Authentication API to request a password reset

Please note that these two options have not been tested in the production environment and should be considered a proof of concept or workaround.