This article addresses an issue where the organization logo does not appear on an application's login flow.

• Universal Login
• Organizations
• Application’s Login Experience
• Auth0

The organization logo will be displayed on the Auth0 widget if:

• It is correctly configured in the Branding section menu that can be found by navigating to the Dashboard > Organizations > [Affected Organization] > Branding.
• The user is logging in the context of an organization.

If the user is in an authentication step where the organization has not yet been selected or provided, the default tenant logo (or, if configured, the application logo) will be displayed.

Follow the steps below to ensure the organization logo displays on the sign-in page:

1. Configure Organization Branding: First, set the logo for each organization present.
   1. In the Auth0 Dashboard, navigate to Organizations, then select the organization to be configured.
   2. In the organization's Settings, find the Branding section.
   3. Set the Logo URL.

2. Trigger the Organization-Specific Login: The organization logo will be visible when Auth0 knows which organization the user is logging in for. The options can be selected from Application > Login Experience > Business Users:

• • No Prompt: The application handles sending the required parameters to Auth0. This can be done by adding the org ID on the /authorize request, and the user will see the organization logo on the first screen.
    The Organization ID can be passed to the organization parameter in the login request, like in the following example:
    

    GET https://{yourDomain}/authorize?
      audience=API_IDENTIFIER&
      scope=SCOPE&
      response_type=code&
      client_id={yourClientId}&
      redirect_uri={https://yourApp/callback}&
      state=STATE&
      organization=ORG_ID

  • Prompt for organizations: The organization logo will appear once the user enters the organization name, when the user is prompted for credentials.
  • Prompt for Credentials: The organization logo will appear once the user enters their credentials and selects the organization name in the organization picker (if the user belongs to that organization). 
    • NOTE: The logo will appear on the organization picker button.

Related References

• Create Organizations
• Login Flows for Organizations