Organizations Not Supported with Classic Universal Login
Sep 10, 2025
Overview
This article explains why the below error is received even though New Universal Login is enabled:
Organizations are not supported in Classic Universal Login
Applies To
- New Universal Login
- Error
Cause
Although the value under Branding > Universal Login is set to New Universal Login, the Login page might have been customized under the Login tab.
Solution
When the customization is enabled, it automatically overrides the New Universal Login Page to the Classic Universal Login Page.
As mentioned in the Limitation, Organizations are supported only for Universal Login (not supported for Classic Login).
Disable the customization of the Universal Login Page to get rid of this error.
