Password Change Required after Password Hash Import
Sep 10, 2025
Overview
After a password hash import and before a successful login, if an imported user inputs the wrong credentials, Auth0 returns the following error on the tenant logs.
Password change required.
The expected error was:
Wrong username or password.
This article explains this behavior.
Applies To
- Password Hash Import
Solution
Auth0 rehashes the passwords after a successful login. Before this happens, Auth0 cannot confirm if the login failed because of wrong credentials or an incorrect password hash.