Real-time Webtask Logs - Stuck at Connecting

Overview

This article explains why the Real-Time Webtask Logs Extension displays a loading connecting icon but never seems to connect. Updating and reinstalling the connection does not fix this. 

1.jpeg
 

Applies To

  • Real-Time Webtask Logs Extension

Cause

The Realtime Webtask Logs Extension was most likely used behind a VPN, and when the VPN is disabled, the issues no longer exist.
 

Another possibility is a firewall in the network is actively blocking `text/event-stream` responses from Auth0.

Solution

There are some limits within the network topology when the app tries to stream logs from the server to the browser behind a VPN. Therefore, disable the VPN when using this extension.

If you have a firewall between the client and the Internet, try temporarily disabling it or test in a network that does not have the firewall. This will confirm if the problem is with the firewall.

No workaround exists outside of disabling the VPN when using the extension.

Recommended content

No recommended content found...