Restore Deleted Users
Last Updated:
Overview
The wrong user has accidentally been deleted in an Auth0 connection.
This article clarifies whether it is possible to restore this user.
Applies To
- Users' Management
- Deleted user
Solution
Deleted Users cannot be Restored
Once a user has been deleted, it is not possible to recover that user account.
- It is not possible for a Dashboard member ( administrator ) to recover the deleted user through use of either the dashboard or the Management API
- Auth0 is unable to recover a deleted user on behalf of a customer, as described in the list of Operational Policies - Unsupported Requests
Safeguarding against accidental User Deletion
It is recommended to perform regular backups of all user accounts that are stored in Auth0 Database Connections
- Backup of user accounts can be achieved by means of Bulk Export of users via either the Management API or use of the User Import/Export Extension . For security reasons, exports do not include the hashed user passwords or MFA secrets: these can requested by opening a support ticket .
- Import of user accounts can be achieved by means of a Bulk Import of users via the Management API or use of the User Import/Export Extension .
Related References