Second Login Prompt When Logging In to Auth0 Dashboard Using a Social Provider

This article addresses an issue where a second login prompt appears when attempting to access the Auth0 Dashboard. This second screen does not include the social provider login option used on the initial login screen.

• Auth0 Dashboard
• Social Identity Provider (IdP) Login
• Managing Auth0 Teams-based tenants with Tenant Member Management enabled

The issue is caused by a conflict between the social provider used to log in and the specific connection settings configured for the Auth0 Team. The sequence of events is as follows:

• Users managing a Teams-based tenant undergo a two-step authentication: first for their Auth0 account, and second for the Auth0 Team.
• Normally, a cookie from the first login handles the second authentication seamlessly, so a second login prompt does not appear.
• However, if the social provider used for the first login is disabled in the Auth0 Team's connection settings, the cookie becomes invalid for the second authentication step.
• This forces a second login prompt to appear for the Team authentication.
• This second prompt does not display the disabled social provider as an option, which prevents the user from completing the login.

Ensure the social providers that members of the Auth0 Team use for login are enabled in the Team settings. To enable or disable social provider logins for a Team, follow these steps: 

1. Log in to the Auth0 Teams dashboard using an account with a provider that is currently enabled in the Team's settings.
   • NOTE: If access is unavailable with an enabled provider, create a Support ticket.
2. Go to Security and scroll to Other Connections.
3. Toggle each required social provider to the right to enable it.

The following image shows the Team's Dashboard settings for enabling and disabling social providers: