Shopify Multipass Error "You are not authorized to use Multipass"
Last Updated:
Overview
Error message "You are not authorized to use Multipass" received as part of login flow. As part of the login flow, Auth0 creates a Shopify 'multipass' token. Auth0 is including a 'remote_ip' value in the multipass. Need assistance to remove 'remote_ip' from inclusion with the multipass.
Symptoms:
- Error "You are not authorized to use Multipass"
- IPv6. Auth0 supports both IPv6 and IPv4, while Shopify only supports IPv4.
Applies To
- Shopify Multipass
- Multipass Token
- IPv6
- IPv4
Cause
Remote IP is being added at some point:
To troubleshoot the issue:
- Check extensibility points
Solution
Remove the attribute 'remote_ip' from the issued multipass token.
