Slow Down MFA Voice Message with Twilio as the Provider
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Overview
This article explains how to slow down or pause the MultiFactor Authentication (MFA) voice message that plays when using Twilio as a voice provider.
Applies To
- Voice MultiFactor Authentication (MFA)
- Twilio
Solution
Under Security > Multi-Factor Auth > Factors "Phone Message" > In the Enrollment Template and Verification Template, add {{pause}} in the scripts.
- Each {{pause}} parameter in the template will add a 1-second delay. Currently, the feature to support TwiML scripts in Auth0 is not available.
- Use {{pause}} to add delays between words. However, for the authorization code, such as 123456, it can not add delays between the digits.
