This article explains why the "Support Access - DEPRECATED" role appears in a tenant member's assigned roles. This role is visible when navigating to Tenant Settings > Tenant Members, selecting the More Actions menu for a user, and choosing Edit Roles.

• Support Access role
• Support Access deprecation

The "Support Access" role was deprecated in August 2024. If not manually removed, the role name will change to "Support Access - DEPRECATED."

• The "Support Access - DEPRECATED" role has no functional effect and will be automatically removed in the future. No action is required to delete it.
• To grant the intended permissions, assign the new "Elevated Support Access" role to any tenant member who needs to view and manage support cases for other tenant members.