This article provides a solution for issues preventing Admins from creating new Support Center users from Support.Auth0.com.

• Administrators
• Auth0 Support Center

The Support Access Role was removed from the Support Center, and a new role for this function was created in the Dashboard along with the others (Admin, Editor, etc.).

Add the new Support Access users as follows:

1. Go to Dashboard > Settings > Tenant Members

2. Click Add Member.
3. On the Add New Tenant Member screen, enter the user's email address and select the Support Access role. 

For the Private Cloud, the admins of the Support tenant should use the public dashboard (https://manage.auth0.com, not https://manage.customer-account.auth0.com/) to add the Support Access users to their “support” tenant.

Related References

• Dashboard roles
• Dashboard Access by Role (Warning of this change)