Tenant Member Cannot Invite New Members / Dashboard Users

Overview

When attempting to send invitations to new Tenant Members under Settings > Tenant Members Add Member, the following warning is displayed, and the Add Member button is grayed out. 

To add members, email verification is required. 

 

Warning displayed (with actionable link)
image.png

The button is greyed out:

image.png

Applies To

  • Tenant Members
  • Adding a Member

Cause

The Dashboard users (Tenant members) must verify their email addresses before inviting new members. 

Solution

Verify email by clicking on "Send email" within Settings > Tenant Members > Send email
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