Auth0 Active Directory and LDAP Connector Generates a Timeout Error

Users experience login failures when the Auth0 Active Directory/Lightweight Directory Access Protocol (AD/LDAP) Connector fails to communicate with the AD/LDAP server. Resolving this requires investigating the local environment for network or configuration issues that may be blocking communication. During this communication failure, the AD/LDAP Connector logs generate the following error:

TimeoutError: Specified timeout of 5000ms was reached
Inner error: TimeoutError: Specified timeout of 5000ms was reached

• at Timeout.<anonymous> (C:\Program Files (x86)\Auth0\AD LDAP Connector\node_modules\cb\lib\cb.js:19:7)*
• at listOnTimeout (internal/timers.js:554:17)*

• Auth0
• Active Directory (AD)
• Lightweight Directory Access Protocol (LDAP)
• AD/LDAP Connector

The AD/LDAP Connector cannot communicate with the AD/LDAP server.

How is the AD/LDAP Connector timeout error resolved?

Investigate the local environment to identify and resolve the communication failure between the connector and the server.

• Verify that no environmental issues prevent the locally installed AD/LDAP connector from communicating with the AD/LDAP server.