Unable to Access Tenant Through Auth0 Teams Because of Incomplete Profile Setup

This article explains why newly invited team members are redirected to a profile setup prompt when attempting to access a tenant from the dashboard. The redirection occurs because the profiling information was not fully captured during the initial account creation or invitation acceptance.

• Enterprise Subscription
• Self-Service Subscription
• Startup Plans 

The profile page was not completed when the administrator created the account or when the invitation was accepted.

To resolve the redirection and access the dashboard, the user must complete the missing profile information.

1. Enter the required details on the profiling page.
2. For Enterprise Subscription users, select the appropriate business details from the Account Type menus.
3. For Self-Service Subscription or Startup Plans users, enter the primary use case for the account.
4. Select the Submit button.
5. Access the tenant dashboard once the profile setup is finished.

NOTE: Completing this page does not create a new tenant.