"Unable to delete an action bound to a trigger" Error When Deleting Custom Phone Provider Action

Overview

This article explains why the following error occurs when attempting to delete a custom phone provider Action from the Dashboard:

Unable to delete an action bound to a trigger

Applies To

  • Custom phone provider
  • Actions

Cause

The custom phone provider Action is bound automatically to the trigger once it is created, and there is no way to unbind it from the Auth0 Dashboard.

Solution

Perform the following steps to resolve the issue:

  1. Use the Get a phone provider endpoint from the Management API to get the ID of the custom phone provider.
  2. Delete the custom phone provider using the Delete a Phone Provider endpoint and the previously retrieved ID.
  3. After completing the previous step, try deleting the Action from the Dashboard Actions menu.

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