Update the Email in "Error sending email: Email address is not verified. The following identities failed the check in region: <root@auth0.com>"

Overview

In the tenant logs, the below error was noticed during a Passwordless Email login attempt:

"error": "Error sending email: Email address is not verified. The following identities failed the check in region xxx : {application_name} <root@auth0.com>".

This article explains how to update the email in this error.

Applies To
  • Passwordless Email
Solution
To update the email, please go to Authentication > Passwordless > Email and update the From address field.

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