User Account is Not Blocked When 'Block compromised user accounts' Feature is Enabled

Overview

This article explains why there is no indication that a user is blocked after activating the Block Compromised user accounts setting under Response Block Settings in Attack protection - Breached Password detection. Logins attempts are blocked successfully by this feature, but the failed authentications are logged in the Auth0 logs as "type": "pwd_leak". There is no additional indication on the account that it is blocked.

 

Applies To

  • Blocked compromised user accounts
  • Response Block Settings

Solution

This behavior is functioning as designed. The Breach Password Detection feature checks the user's password during every log-in. There is no flag in the user's account that can be cleared as in other scenarios, such as a Brute Force protection. When reviewing the user's account, it does not appear as blocked. However, the login will continue to be blocked until the user changes their password.

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