User Export Stuck at 0%

Last Updated: Sep 10, 2025

Overview

Several hours after initiating a user export via the User Import / Export extension, it is stuck at 0%.

Applies To

User Import / Export Extension
User Export

Cause

This is a known issue that is in the backlog to be addressed. The export extension is a thin wrapper around the management API. After navigating away from the progress bar or page it will get stuck on the last status.

Solution

Use the management API to check the job status directly, and it will return the latest value.

To retrieve the job ID:

Open the browser's network tools.
Take the job ID from the URL listed in the requests with the following structure: https://<tenant.region>.webtask.io/auth0-user-import-export/api/jobs/<job id>