Self-Service Subscription Billing Cycle
Sep 10, 2025
Overview
This article explains the billing cycle for self-service subscriptions, detailing how monthly and annual billing periods operate and clarifying the specific date that subscription charges are processed via the payment system (Stripe).
Applies To
- Self-Service Subscription
- B2B-B2C Essentials
- B2B-B2C Professional
Solution
The billing cycle date for a monthly or yearly self-service subscription is established on the day the subscription is initially activated.
NOTE: When changing between different paid subscription tiers, the original billing cycle date is sometimes retained, while other times it is updated to the date the change or upgrade occurs.
