Auth0 Database Connection Error Occurs When Accessing Password Authentication Settings

An error occurs when attempting to access the Password authentication configuration settings within an Auth0 Database Connection. In the User Interface (UI), navigating to the configuration path and attempting to open the settings menu results in a failed action, where the configuration window does not display. This issue occurs across multiple browsers and network environments when attempting to modify password policies, composition, or security settings. Updating the configuration object using the Auth0 Management Application Programming Interface (API) resolves the issue. When this failure occurs, Auth0 generates the following error:

property password authentication method is undefined

• Auth0
• Auth0 Dashboard
• Database Connections
• Username-Password-Authentication

The error occurs due to an incomplete configuration object for the affected Database Connections. The Auth0 Dashboard attempts to read a specific property that is missing from the connection configuration on the backend: connection.options.authentication-methods.password. Because this data structure does not exist, the UI throws an undefined error when attempting to view or edit the settings.

How is the password authentication method undefined error resolved?

Resolve this issue by updating the connection configuration to match the structure required by the Auth0 Management API.

1. Update the configuration by sending a PATCH request using the Auth0 Management API Update a Connection Endpoint.
2. Verify the configuration format against the Auth0 Management API Create a Connection Endpoint to ensure the object structure is complete.

After the PATCH request completes successfully, the connection object becomes complete, allowing the Auth0 Dashboard UI to load the configuration menu.