Duplicated User Sign Up Logs with the Same Email Addresses
Last Updated:
Overview
This article describes an issue where, while monitoring tenant logs with user identifier filters, multiple user sign-up logs with the same identifier and connection appear with different user IDs.
Applies To
- Tenant Logs
- User Management
Cause
This happens when the original user profile with the first user ID is deleted before the second user profile is created. The delete log is not shown when filtering by user identifier so it cannot be seen. This causes confusion as it appears that duplicate user profiles were created under the same identifier and connection.
Solution
If a duplicate user sign up logs are found, search for a delete log to see if the first user profile was deleted which would allow for a second to be created. Delete logs can be found by filtering the log search to "type: sapi AND description:"Delete a User".
