A user attempts to sign in using a Passwordless email connection but cannot complete the process. The classic Universal Login and a Passwordless email connection are configured in the tenant. The /passwordless/start endpoint is called from the backend to generate a link or code sent to the email address. When the user selects the link in the email message, the login fails, and the following error is displayed:

 

Something Went Wrong

The link must be opened on the same device and browser from which you submitted your email address. Start over from this device or browser.

• Classic Universal Login
• Passwordless email connection
• /passwordless/start endpoint

This issue occurs because the link must be opened in the same browser session where the login process was initiated. The /passwordless/start endpoint uses a temporary token that is session-bound.

Inform the user that the magic link must be selected in the same browser and device that was used to submit the email address to initiate the sign-in process.

• The user must ensure the email application is opened within the browser or on the same device where the sign-in was started.
• If the user is using a mobile device, the magic link is frequently opened in a default browser that is different from the one used to start the authentication process. In this scenario, the user must copy and paste the link into the original browser where the sign-in was initiated.

Related References

• Passwordless Connections
• Passwordless Authentication Methods
• Passwordless Authentication with Magic Links
• Using Passwordless APIs