Recover Admin Access to an Auth0 Tenant

This article provides steps to recover administrator access to a tenant. This situation occurs when the sole administrator, such as an employee or contractor, leaves the organization without delegating administrative access to another individual.

• Auth0 Tenant
• Auth0 Admins

Attempt the following methods to regain administrator access to the tenant:

1. If access to the former administrator's email account is available:
   1. Navigate to the login page.
   2. Request a password reset for the administrator account.
   3. Follow the instructions received via email to reset the password.
2. If another administrator has access to the tenant:
   1. The existing administrator can remove the former administrator's account.
   2. The existing administrator can add a new administrator account.
      NOTE: It is recommended to have multiple administrators per tenant to prevent access loss.

If the above methods are unsuccessful, particularly if the former administrator was the sole administrator and their account is protected with Multi-Factor Authentication (MFA) that is inaccessible, a support request must be created. Access may be granted after verification of tenant ownership.

To create a support request:

1. Sign in to community.auth0.com.
2. Send a direct message to @support.
3. Include the following information in the message:
   • A detailed explanation of the issue
   • Tenant name
   • Email address of the locked-out tenant administrator

NOTE: If the account is not accessible, create a new account by signing up at the Auth0 home page, and send a private message with the new account, referencing the one that lost access.

NOTE: Community staff will validate the request and create a support ticket.

For assistance with an MFA reset, refer to the Account Locked: MFA Resets Requests FAQ.