Understanding the "Notice: Action Required: Please Login To Keep Your Auth0 tenant" Email
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Overview
Auth0 sends an automated email warning that a tenant is scheduled for permanent deletion due to inactivity. This occurs when a free-plan tenant has no activity for 150 days. Logging in to the Auth0 Dashboard and performing an administrative action prevents the deletion.
When this warning is triggered, Auth0 sends an email with the following subject line: "Notice: Action Required: Please Login To Keep Your Auth0 tenant <tenant>".
Applies To
- Auth0
- Tenant Administration
- Data Processing
Cause
Auth0 considers a tenant inactive and permanently deletes it and all associated data if it uses the Free Plan and shows no activity for a continuous period of 150 days.
Solution
How is the automatic Auth0 tenant deletion prevented?
Log in to the Auth0 Dashboard and perform an administrative operation to register activity and prevent automatic tenant deletion.
- Log in to the Auth0 Dashboard.
- Perform an administrative operation, such as creating a new application, to register activity on the tenant and halt the deletion process.
