This article provides troubleshooting steps for when Guardian app push notifications are not received on an iPhone. The confirmation prompt is only visible when the application is opened manually.

• Guardian App Push Notifications
• iPhone

The following troubleshooting steps can diagnose the issue:

1. Check that the latest version of the Guardian app is installed.
2. Verify that notifications are enabled for the Guardian application.
3. Ensure that Focus or Do Not Disturb is not enabled. 
4. Turn off Low Power Mode.
5. Reinstall the application if the previous steps do not resolve the issue.

Note:  Banners are not supported in the Guardian App. To suggest this functionality in a future release of Auth0, please submit a feature request using the Product Feedback form. More information about this process can be found at How to Submit Product Feedback or Feature Requests.

Related References

• Use notifications on your iPhone or iPad
• Turn off Low Power Mode