OTP Attempt Limits
Sep 10, 2025
Overview
This article provides details about the number of failed attempts allowed when using Passwordless Authentication with SMS with One-Time Passcodes (OTP).
Applies To
- Passwordless Authentication
- One-Time Passcodes (OTP)
- Failed Attempts
Solution
- The default number of attempts to enter the OTP is 3, and this value cannot be changed
- After exceeding 3 attempts, the user is NOT blocked
- The user must request and verify a NEW OTP to successfully login after exceeding the limit