Private Cloud - How to Get Access to View and Manage All Support Tickets
Feb 20, 2026
Overview
This article details how to get access to view and manage all support tickets if all tenants are on a private cloud.
Applies To
- Private Cloud
- Support Tenant
- Elevated Support Access Role
Solution
To view and manage all support tickets, it is needed to become a member of the support tenant with an elevated support access role.
There are 2 steps to take:
- Add tenant members to the support tenant. The support tenant is used to manage (create/view) all support cases.
- Add elevated support access role.
