Configure User Account with Both Passkey and Password
Oct 24, 2025
Overview
This article provides steps to configure a user account with both a passkey and a password when passkeys are enabled in the tenant.
Applies To
- Users
- Passkeys
- Passwords
Solution
When passkeys are enabled within the tenant, a user can have both a passkey and a password configured for the account. The sign-up flow can be modified in two ways to enable both a passkey and a password.
Create the passkey first
- Select Sign up.
- Enter the email address and press Continue.
- Select Create a passkey.
- Save the passkey. The user is now logged in with a passkey.
- Log out of the account.
- When logging in again, select Can't log in to your account?.
- Enter the email address and select Continue. This action sends a Change Password email.
-
Finish the change password flow to set the password.
Set up Email/Password first
- Select Sign up.
- Enter the email address and select Continue.
- Select Continue without passkeys during the sign-up flow.
- Set up the password and select Continue to complete the login.
- Log out of the account.
- When logging in again, the user is prompted to Set up a passkey.
Both scenarios result in a user having a passkey and a password set for the account.