Auth0 Email Verification via OTP Does Not Record SVR Log Event

When users complete email verification via a One-Time Password (OTP) code, Auth0 does not record the successful verification request (svr) log event in the tenant logs. This occurs because Auth0 only emits the svr event for magic link verifications, which administrators can resolve by configuring the tenant to use magic links exclusively. The tenant logs display the session started (ss), signup (s), account confirmation flow triggered (seaccft), and successful verification (sv) events, but the svr event remains absent.

• Auth0
• Email Verification
• One-Time Password (OTP)
• Logs

Auth0 only emits the svr log event when a magic link triggers the verification. OTP-based verification flows do not produce this event. When a tenant enables both OTP and magic links, Auth0 defaults to one method and does not present both to the user simultaneously. If Auth0 defaults to OTP, the svr event consistently remains absent.

How is the missing SVR log event resolved?

Configure the Auth0 tenant to use magic links exclusively for email verification to ensure Auth0 produces the full set of expected log events.

• Switch the email verification configuration in the tenant to use only magic links.

NOTE: The sv event confirms the user successfully completed verification, indicating the flow functions correctly despite the missing svr event.

Administrators can submit a feature request to change this behavior by reviewing How to submit Product feedback or feature requests.