Auth0 returns an error when a tenant member attempts to view a support ticket if the member lacks the required role or if recent permission changes require more time to synchronize. Assign the Elevated Support Access role to the tenant member and allow time for the synchronization to complete to resolve this issue. The following error appears when attempting to view a ticket:

NOTE: Tenant members must have the "Elevated Support Access" role to see the support tickets created by other tenant members

• Auth0
• Support Center
• Tenant Member Roles

The following conditions cause this error:

• The tenant member lacks the Elevated Support Access role on the relevant tenant and did not originally raise the ticket.
• The tenant member recently received the Elevated Support Access role, but the permissions require additional time to synchronize with the Support Center.

What steps resolve the Auth0 elevated support access error?

Verify that the tenant member has the correct role on the relevant tenant, and allow time for the permissions to synchronize with the Support Center.

• Ensure the tenant member has the Elevated Support Access role enabled on the relevant tenant.
• Allow additional time for the permissions to synchronize to the Support Center and retry if the member recently received the role.

Related References

• • Enabling Elevated Support Access Roles for Auth0 Teams
  • Feature Access by Role