Verifying connection transactions and external service dependencies helps isolate the source of authentication issues in Auth0. Test individual parts of the transaction using the built-in connection testing tools and check the status of external services to ensure they function correctly.

• Auth0
• Connections
• Troubleshooting

How are connections verified?

Isolate the source of the problem by testing individual parts of the authentication transaction with the following steps.

1. Select the TRY button on a connection to test the connection independently of the application.
2. Review the response from the test to determine if it contains a useful error message or other information. A failure indicates an issue with the connection configuration or the connection provider rather than the application.
3. Attempt to log in to the same service via a different path. If the same issue occurs again, the account is experiencing an issue.
4. Review the custom database scripts if a test fails for a custom database connection. Add console.log statements to the scripts and view the output in the Console Log to debug the issue.

How are external service dependencies verified?

Check the status of external services and connections by performing these actions.

• Check the status of external services, such as social identity providers, if the authentication suddenly stops working.
• Check the connection configuration if the connection fails when using the TRY button.
• Review the Monitoring page for more details on log events that assist with troubleshooting.

Related References

• Verify the Platform to Troubleshoot Auth0 Issues
• Verify the Domain to Troubleshoot Auth0 Issues
• Verify Rules to Troubleshoot Auth0 Issues
• Check Auth0 Status
• Monitor Applications