How to Open an Auth0 Support Ticket

Admin Management
Dec 22, 2025
Overview

This article outlines the steps for opening an Auth0 support ticket.

Applies To

  • Auth0 Support Center

  • Open a Support Ticket

Solution

Opening a Ticket with Support

  1. In the Auth0 Dashboard, select the ? icon (Get Support) on the lower left-hand side to open the Support Center.

Select ?

  1. Select Tickets. 

Select Tickets

  1. Select Open Ticket.

Select Open Ticket

  1. Choose the Subscription and Affected Tenant from the drop-down lists.

Choose Subscription and Affected Tenant

  1. Select the reason for the ticket from the What can we help you with menu.

Select the Reason for the Case

  1. Describe the issue in the Priority and Request Summary (Subject) fields.

Priority and Request Summary

NOTE: The recommended solutions populate as the Request Summary is completed. Review these solutions to help resolve the issue.

Recommended Solutions

  1. If the recommended solutions do not resolve the issue, continue and add a Detailed Description. Include the Connection and/or Application, what happened versus what was expected, errors, logs, the scope, business impact, and steps to reproduce.

Add a Description

  1. Add an attachment if possible (for example, a screenshot, HTTP Archive (HAR) file, or network trace). NOTE: For security purposes, any associated files attached to a ticket are deleted eight days after the ticket is closed.

  2. In the CC field, add a comma-separated list of emails for other team members to be notified regarding this ticket. NOTE: Unless defined as an Elevated Support Contact, an Admin can only review their own tickets on the Auth0 Support Center.

CC Field

 

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