Open a support ticket in the Auth0 Dashboard to request assistance from the support team. Navigate to the Support Center from the Auth0 Dashboard to submit a new ticket with the required details.

• Auth0
• Auth0 Support Center

How is a support ticket opened in the Auth0 Dashboard?

Navigate to the Support Center from the Auth0 Dashboard, select the option to open a ticket, and provide the required details by following these steps.

1. In the Auth0 Dashboard, select the ? icon on the lower left-hand side to open the Support Center.
   
2. Select Tickets.
   
3. Select Open Ticket.
   
4. Choose the Subscription and Affected Tenant from the dropdown menus.
   
5. Select the reason for the ticket from the What can we help you with menu.
   
6. Describe the issue in the Priority and Request Summary (Subject) fields.
   
   NOTE: The recommended solutions populate as the Request Summary is completed. Review these solutions to help resolve the issue.
   
7. If the recommended solutions do not resolve the issue, continue and add a Detailed Description. Include the Connection and/or Application, what happened versus what was expected, errors, logs, the scope, business impact, and steps to reproduce.
   
8. Add an attachment if possible (for example, a screenshot, HTTP Archive (HAR) file, or network trace).
   NOTE: For security purposes, Auth0 deletes any associated files attached to a ticket eight days after the ticket is closed.
9. In the CC field, use the dropdown menu to select emails for other team members to receive notifications regarding this ticket.
   NOTE: Unless defined as an Elevated Support Contact, an administrator can only review tickets they created on the Auth0 Support Center.
   

Review the support ticket creation limitations.

Review the following ticket creation limitations and email CC functionality guardrails implemented to enhance security.

• The email CC feature is available for Enterprise and Self-Service accounts. Only valid tenant members are available to select in the dropdown menu.
• NOTE: A 12-hour delay occurs before a newly added tenant member appears in the list.
• Free Trial accounts do not have access to the email CC field.
• Free Trial accounts can only open three total tickets during the free trial period.
• Enterprise and Self-Service accounts can create a maximum of five tickets in 30 minutes, and 10 tickets in 24 hours.
• Auth0 displays an error message with an explanation if the limit is reached.

Related References

• How to Manage an Auth0 Support Ticket
• Open and Manage a Support Ticket
• Severity Levels
• Overview of the Redesigned Auth0 Support Center