How to Manage an Auth0 Support Ticket
Last Updated:
Overview
This article details how to manage a support ticket on the Auth0 Support Center.
Applies To
- Auth0 Support Center
- Auth0 Support Ticket
Solution
Viewing Tickets
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In the Auth0 Dashboard, select the ? icon (Get Support) on the lower left-hand side to open the Support Center.
- Select Tickets.
- Select Request Summary to update the ticket. To view Subscription Tickets, switch to the Subscription Tickets view.
- NOTE: To manage subscription tickets, the Elevated Support Access role must be assigned to the account.
- The ticket history, attached files, and attached Knowledge Base Articles are displayed.
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To update the ticket, perform any of the following actions:
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Add any necessary attachments.
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Enter details in the text box, and then select Reply.
- If the case is resolved, select Reply & Resolve.
Email CC Functionality: This feature is now available Enterprise and Self-Service customers, with the following new guardrails for enhanced security:
- Only valid tenant members will be available to select in the dropdown.
- NOTE: There is a 12-hour delay before a newly added tenant member will appear in this list.
- Free Trial customers will not have use of this field for their Cases.
